Privacy Policy

1. Introduction

Central Event Control ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our platform. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, organisation name, and job role when you submit a demo request or contact form.
• Account Information: Login credentials, role assignments, and organisation membership when you use the platform.
• Usage Data: Log data, device information, browser type, and pages visited to help us improve the service.
• Operational Data: Event data, incidents, communications, and other operational information entered into the platform by authorised users within your organisation.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Central Event Control platform
• Process and respond to demo requests and enquiries
• Improve, personalise, and expand our services
• Communicate with you about updates, security alerts, and support
• Ensure the security and integrity of our platform
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share information with trusted service providers who assist us in operating the platform, conducting our business, or serving our users, provided those parties agree to keep this information confidential. We may also disclose information where required by law or to protect our rights, safety, or property.

5. Data Security

We implement appropriate technical and organisational measures to protect personal data, including encryption in transit and at rest, role-based access controls, multi-factor authentication for privileged accounts, and tamper-evident audit logging. Further detail on our security controls is available to customers and prospects under NDA on request. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5a. Where Your Data Is Stored

Customer personal data is stored within the United Kingdom. Personal data is not transferred outside the UK or the European Economic Area without an appropriate transfer mechanism in place.

5b. Sub-Processors

We use a limited set of trusted sub-processors to deliver the service (for example: cloud hosting and email delivery). Our current list of sub-processors and the safeguards in place for each is provided to customers on request and reviewed before any material change.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil the purposes described in this policy. Operational event data is retained in accordance with your organisation's data retention settings and applicable legal requirements.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Request data portability
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at contact@centraleventcontrol.com. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk if you believe we have not handled your data lawfully.

8. Cookies

We use a small number of cookies on this website. Strictly necessary cookies are always set; optional analytics cookies are only set with your consent via our cookie banner. You can change your choice at any time. See our Cookie Policy for full details.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at contact@centraleventcontrol.com.