Terms of Service

1. Acceptance of Terms

By accessing or using the Central Event Control platform ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service. If you are using the Service on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

2. Description of Service

Central Event Control is a digital command centre platform for live event operations. The Service provides tools for incident management, real-time communications, situational awareness, team coordination, and operational planning. Access to specific features and capacity limits depends on your subscription tier.

3. Accounts and Access

When you create an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your login credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorised use of your account

We reserve the right to suspend or terminate accounts that violate these Terms or compromise the security of the platform.

4. Subscription Tiers and Billing

The Service is offered across multiple subscription tiers (Sandbox, Core, Pro, Elite, and Enterprise), each with defined capacity limits and feature access. Tier details, pricing, and any applicable fees will be communicated to you during the onboarding process or as part of your service agreement. We reserve the right to modify pricing with reasonable notice.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws
• Attempt to gain unauthorised access to any part of the Service or its infrastructure
• Interfere with or disrupt the integrity or performance of the Service
• Reverse engineer, decompile, or disassemble any part of the Service
• Share login credentials or allow unauthorised third parties to access the Service
• Upload or transmit malicious code, viruses, or harmful data
• Use the Service to store or transmit content that infringes intellectual property rights

6. Data Ownership

You retain ownership of all data you enter into the platform ("Your Data"). We do not claim ownership of Your Data. We process Your Data solely for the purpose of providing the Service and as described in our Privacy Policy. You are responsible for the accuracy and legality of Your Data.

7. Intellectual Property

The Service, including its design, software, documentation, logos, and branding, is the intellectual property of Central Event Control and is protected by applicable intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable licence to use the Service for its intended purpose during your subscription period.

8. Service Availability

We strive to provide reliable, continuous access to the Service. However, we do not guarantee uninterrupted availability. The Service may be temporarily unavailable due to scheduled maintenance, updates, or circumstances beyond our reasonable control. We will endeavour to provide advance notice of planned maintenance where possible.

8a. Hosting and Data Residency

The Service is hosted in the United Kingdom on Amazon Web Services (eu-west-2 — London region). Customer data is stored and processed within the UK. See our Privacy Policy for further detail on sub-processors and data handling.

9. Limitation of Liability

To the fullest extent permitted by law, Central Event Control shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunity, arising from your use of or inability to use the Service. Our total liability for any claim arising from these Terms shall not exceed the fees paid by you in the twelve months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless Central Event Control, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

11. Termination

Either party may terminate the subscription in accordance with the service agreement. Upon termination, your access to the Service will cease. We will make Your Data available for export for a reasonable period following termination, after which it may be deleted. Provisions that by their nature should survive termination will remain in effect.

12. Changes to These Terms

We may update these Terms from time to time. We will notify you of any material changes by posting the updated Terms on this page with a revised "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the updated Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Us

If you have any questions about these Terms of Service, please contact us at contact@centraleventcontrol.com.